Return & Refund Policy

Last Updated: November 10, 2026

At Hairdecor, we want every customer to enjoy a confident and satisfying shopping experience.

We understand that sometimes a purchase may not be exactly what you expected. That's why we offer a 30-day free return policy for eligible purchases made through our official website.

This policy explains how returns, refunds, exchanges, damaged products, and order-related concerns are handled.

1. Our 30-Day Return Guarantee

Customers may request a return within 30 calendar days from the date their order is delivered.

To be eligible for a standard return, products should:

• Be returned within the 30-day return period.

• Be in their original condition, allowing for reasonable inspection.

• Include all original accessories and components.

• Include the original packaging where reasonably available.

• Be accompanied by proof of purchase or an order confirmation.

Hair accessories should be handled carefully during inspection.

Items showing damage caused by misuse or excessive wear may require additional review.

This does not affect your statutory rights regarding defective or incorrectly supplied products.

2. Free Returns

Hairdecor offers free return shipping for approved returns within 30 days of delivery.

Customers will not be required to pay return shipping fees for eligible returns under this policy.

After your return request is approved, our customer support team will provide instructions and, where applicable, a prepaid return label or another no-cost return arrangement.

Please do not send products to our business address without prior authorization.

The designated return processing location may differ from our listed business address.

3. How to Start a Return

To request a return, contact:

Email: support@hairdecor.store

Please include:

• Your full name

• Your order number

• The email address associated with your purchase

• The product you wish to return

• A brief explanation of your request

Our team will review your inquiry and provide the next steps.

Please wait for return instructions before shipping your item.

4. Damaged, Defective, or Incorrect Products

We aim to ensure that customers receive the products they ordered in satisfactory condition.

If your item arrives damaged, defective, or different from what you ordered, please contact us promptly.

Include your order number, a description of the issue, and clear photographs where possible.

After reviewing your request, we will arrange an appropriate resolution, which may include:

• A replacement product

• A full refund

• A free return

• Another suitable resolution agreed upon with the customer

Customers will not be responsible for return shipping costs for verified defective, damaged, or incorrect products.

5. Refund Eligibility

Approved returns are eligible for a refund of the purchase price paid for the returned products.

Refunds are normally issued to the original payment method used during checkout.

We reserve the right to review items returned with missing components or damage beyond reasonable inspection, subject to applicable consumer protection laws.

Nothing in this policy limits mandatory consumer rights.

6. Refund Processing

After receiving and reviewing your returned product, we will notify you regarding the refund status.

Approved refunds are generally initiated within 5–10 business days after the return has been received and inspected.

Additional time may be required for your bank or payment provider to reflect the refund in your account.

If you have not received your refund after the expected period, please contact our support team.

7. Exchanges

If you would like to exchange an eligible item for another design or need a replacement, please contact us.

Depending on availability, we may arrange a replacement or assist you with returning the original product and placing a new order.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before shipment.

If the order has already been dispatched, you may request a return after delivery under our 30-day return policy.

9. Lost or Missing Packages

If your package appears to be lost in transit or has not arrived within the expected timeframe, please contact us.

Our team will review the available tracking information and assist with the shipping investigation.

If a package is confirmed lost, we will arrange an appropriate resolution, which may include a replacement or refund.

10. International Returns

Our free 30-day return policy applies to eligible orders worldwide.

International customers must contact our support team before returning products.

Approved returns will be arranged without return shipping charges to the customer.

11. Consumer Rights

This policy is intended to provide additional clarity and convenience to our customers.

It does not replace or restrict rights provided by applicable consumer protection laws.

Where mandatory legal requirements differ from this policy, those requirements will prevail.

12. Contact Information

For return or refund assistance, contact:

Hairdecor
Website: https://hairdecor.store
Email: support@hairdecor.store
Phone: +1 (716) 627-1176
Address: 138 Raven Ln, Surry, VA 23883, United States

Thank you for choosing Hairdecor. Your satisfaction is important to us.